24th July 2015

Terms of Service


Read the following Terms and Conditions carefully. When you purchase or use our products you agree to the stated Terms and Conditions. This counts for both hoshi-hana.com and the commission form.


You: You have the authority to enter into this contract on behalf of yourself, your company or your organization. You’ll give us the assets and information we tell you we need to complete the project. You will do this when we ask and provide it in the format we need. You will review our work, provide feedback and approval in a timely manner as well. You’re responsible for approving and requesting changes. Deadlines works two ways, so you will also be bound by the dates we set together. You also agree to stick to the payment schedule set out at the end of the contract.
Us: We have the experience and ability to do everything we have agreed upon with you and we will do it in a professional and timely manner. We will endeavor to meet very deadline there is set and we will also maintain the confidentiality of everything you give us.

Rejection of commission

We retain the right to say no to a commission under certain circumstances such as theme, your behaviour as commissioner or time. Remember to always consult the do/don’t lists which is presented on the “buy commission” page.


We reserve the right to display all aspects of our creative work including livestreaming, recorded videos, sketches, work-in-progress drafts and the completed project on our portfolio, in articles on websites, in magazines and in books. With permission also on social media like Twitter, Facebook and deviantART.


All changes MUST be made before the rough sketch has been finalized but small revisions can be made when the line art has been completed. Colour changes are only accepted in the flat colour process. Due to realistic constraints, the artist (Hoshi-Hana) has the right to take artistic freedom as long as it fits within the wished guidelines of the requested art. Once the final art is sent changes are no longer possible in any way.


You must supply all necessary references unless otherwise agreed on. This is to secure that the artist use minimum time on preparation and more on the actual work. If not the artist has the right of artistic freedom. Changes may be requested all times in the sketch process.


You’re granted a nonexclusive license to use the art in accordance with these Terms and Condition (the “license”) issued by Hoshi-Hana. There is NO refunds and NO exchanges.


The art is not for resale. Original purchasers may use the art for personal use ONLY.


You may NOT modify the art in any form otherwise stated. Watermark (signature and/or logo) may NOT be removed unless otherwise agreed on.


You may use and reproduce the art for your personal use only if you have purchased a license (agreed to the ToS). The art may not otherwise be reproduced or distributed to any other person, business, non-profit organization, or incorporated in any other way into another document or material without prior written commission from Hoshi-Hana. Any copy of the art must retain all copyright and other proprietary notices contained within.


The art work is NOT to be used on any merchandise or published work unless written permission has been granted and a royalty fee has been established. If the art is used as such the artist may request royalties to be paid to the max of 10% profit.


You may terminate this agreement at any time by destroying all copies of the art. Your license to use the art will terminate immediate if you breach the agreement.


If the project is being terminated 50% into the art process, the artist may require a cancellation fee to cover eventual losses. This is half of the agreed commission price.


We cannot guarantee that our work will be error-free and so we cannot be liable to you or any third-party for damages, including lost profits or lost savings.


This agreement will be governed by and construed in accordance with the substantive laws in force in Denmark.




If you have any questions (before, after paying the invoice or through the process) please don’t hesitate to consult us either through the contact form on the front page, our email or through one of the social media we are on.

Thank you in advance for your patience and understanding.


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